How do I place an order for meals?
A: You can place your order directly on our website by selecting your preferred meals and checking out before our weekly cut-off time.

When is the weekly order cut-off time and date?
A: Orders must be placed by [Insert Day & Time here] each week to guarantee delivery for the upcoming week.

What payment methods are accepted?
A: We accept major credit cards and other secure online payment options. Your payment details are handled safely through trusted providers.

Can I make changes to my order after it's been placed
A: Changes can be made up until the order cut-off time. After that, we begin preparing meals so modifications may not be possible.

Is there a subscription option or do I order each week manually?
A: We offer both! Subscribe for convenience or place individual orders as needed.

When are meals delivered each week?
A: Deliveries are made every [Insert Delivery Day], so your meals arrive fresh and ready to enjoy.

What areas do you currently deliver to?
A: We deliver within _________________________. You can check your address during checkout.

How do I know if I’m within the delivery radius?
A: Just enter your address at checkout—we’ll let you know right away.

Can I request delivery outside your radius? If so, how much does it cost?
A: Yes! We accommodate deliveries outside the radius upon request for an additional fee. Please contact us for details.

Do you deliver to workplaces or only residential addresses?
A: We deliver to both—just make sure someone’s available to receive the order.

Is contactless delivery available?
A: Absolutely. Just let us know in the order notes and we’ll drop off your meals safely at your door.

Who prepares the meals?
A: Our meals are crafted by professional chefs using fresh, high-quality ingredients.

Are all meals vegetarian or do you offer vegan options too?
A: All our meals are vegetarian, and we also offer select vegan options. Look for the vegan icon when ordering.

How should I store the meals and how long do they last?
A: Meals should be refrigerated and consumed within 4 days. Instructions are included with every delivery.

How are the meals packaged, and how long do they stay fresh?
A: Your meals arrive chilled in thermal packaging to keep everything cool and fresh during transit. Simply pop them into your refrigerator as soon as they’re delivered. Each meal stays delicious and safe to eat for up to 4 days.

How do I reheat the meals?
A: Each meal comes in a microwave-safe container—just pop it in the microwave for 2–3 minutes until hot. You can enjoy it straight from the container or plate it out for a more restaurant-style experience. Heat, eat, and savour every bite!

Is there a minimum or maximum order quantity?
A: We require a minimum order of 4 meals per week. There’s no maximum—you can order as many as you'd like.

What should I do if I have a problem with my order?
A: Please reach out to us immediately via ____insert email address__________________and we’ll make it right.

How do I cancel or pause my account?
A: Log into your account dashboard to manage subscriptions or contact us for assistance.